SHIPPING DETAILS

SHIPPING DESTINATIONS: Solano Cellars ships wine throughout the Continental United States and select international locations. Please contact us for more specific details.

SHIPPING PROGRAM: All orders are shipped from our climate-controlled store using purpose-built and industry approved packaging. Delivery services are provided by the following common carriers: UPS, Fedex and Golden State Overnight (“GSO”). Customers can designate a preferred carrier during the checkout process or select in-store pickup at any one of our three East Bay Locations. Service options include Ground, 3-Day, 2-Day and Overnight. Be advised that timelines associated with expedited delivery services are only from the date of shipment, and Solano Cellars cannot guarantee delivery of your order by a specific date.

SHIPPING DATES: Ground shipments are shipped from our store Monday through Friday. 2-Day shipments are shipped Monday through Wednesday, and overnight shipments are sent Monday through Thursday, in both instances, to avoid weekend delivery dates. If you have a time sensitive package or other special requests, please contact us at mail@solanocellars.com.

SHIPPING DELAYS: Please note that if there is extreme weather in your area at the time of shipping, we may hold your order to protect the quality of the wine, and notify you of this decision. Once weather conditions improve, we will immediately ship your order.

ORDER TRACKING: Once your order has been processed and prepared for shipment, you will receive an email providing a tracking number for your reference.

RETURN POLICY: All orders placed on www.solanocellars.com or by phone with our staff are on a special order basis and cannot be returned. We do not accept return shipments except in instances where we have shipped an item different from what was ordered.

VINTAGE CHANGES: When the current vintage of a wine is no longer available, a member of our staff will contact you to determine your interest in the new vintage and advise you of any pricing changes. If you are not interested in the new vintage the original order will be canceled.

ADULT SIGNATURE REQUIRED: All orders shipped by Solano Cellars require an Adult Signature on delivery. There are no exceptions to this policy. It is highly recommended that you ship your order to a business address to ensure that someone of legal age can sign for your order when the carrier attempts delivery. This approach will also reduce the likelihood of your order being exposed to inclement weather during the delivery process. Orders with a PO Box in the Shipping Address field will be rejected as they do not conform to our Adult Signature Policy. Similarly, customer order requests such as “Please leave on back porch” or “Please leave at front door” cannot be followed because they do not conform to this policy. In the event that we need to update your shipping information we will contact you with a request for additional delivery details.

For any additional shipping questions, please contact us at mail@solanocellars.com.