All orders are shipped from our climate-controlled retail store using purpose-built and industry approved packaging. Delivery services are provided by the following common carriers: UPS, Fedex and Golden State Overnight (“GSO”). Customers can designate a preferred carrier during the checkout process or select in-store pickup at any one of our three East Bay Locations in Berkeley, California. Service options include Ground, 3-Day, 2-Day and Overnight.

Be advised that timelines associated with expedited delivery services are only from the date of shipment, and Solano Cellars cannot guarantee delivery of your order by a specific date or time.

Ground shipments are shipped from our retail store Monday through Friday. 2-Day shipments are shipped Monday through Wednesday, and overnight shipments are shipped Monday through Thursday. In all instances, we encourage shipping earlier in the week to avoid weekend delivery dates and to help prevent shipments from sitting in a shipping carrier warehouse over the weekend. If you have a time sensitive package or other special requests, please contact us at mail@solanocellars.com.

Please allow 2-3 business days for your wine(s) to arrive at the shop and processed prior to shipping. We do our best to process and ship your order as quickly as possible.

Please note that our team monitors heat conditions prior to shipping your order and if there is extreme weather in your area, we may hold your order to protect the quality of the wine. We will notify you of this decision. Once weather conditions improve, we will work to ship your order at the earliest possible window.

If you have a time sensitive package, please contact us at mail@solanocellars.com

Once your order has been processed and prepared for shipment, you will receive an email providing a tracking number for your reference.

All orders placed on www.solanocellars.com or by phone with our staff are considered special orders and cannot be returned. We do not accept returns except in rare instances where we have shipped an item different from what was originally ordered.

All orders shipped by Solano Cellars will require an Adult Signature on delivery. There are no exceptions to this policy.

It is highly recommended that you ship your order to a business or commercial address to ensure that someone of legal age can sign for your order when the carrier attempts delivery. This approach will also reduce the likelihood of your order being delayed or exposed to inclement weather during the delivery process.

Orders with a P.O. Box in the Shipping Address field will be rejected as they do not conform to our Adult Signature Policy. Similarly, customer order requests such as “Please leave on back porch” or “Please leave at front door” cannot be followed because our shipping companies cannot legally leave a shipment of alcohol without an adult signature. In the event we need to update your shipping information we will contact you with a request for additional delivery details.

For any additional shipping questions, please contact us at mail@solanocellars.com.

 A: No. The prices reflected online are already discounted at a level lower than traditional retail less a case discount.

A: Due to our special order model, and inability to store extra inventory, we have a $250 and/or 1 case minimum for all online purchases from www.solanocellars.com. Please call or write us at mail@solanocellars.com if you have any special requests as some exceptions may apply.

A: If you are looking for a specific wine not listed online, please call us at (510) 525-9463 or write us at mail@solanocellars.com. We will use our network of contacts to try and locate your wine.

A: Yes, local pickup is available at all three of our East Bay locations where we are practicing contactless, socially-distanced pickups. We also offer free local delivery for orders over $150 within a 15-mile radius of the shop. If you’d like to arrange local delivery, please contact us at mail@solanocellars.com.